internship-1
internship description
DURATION
22-June-24 TO 08-aug-24
ROLE
Customer relationship management
INDUSTRY
information technology
During my internship at Secured Technologies, a leading provider of security surveillance systems and IT solutions, I held the role of a Customer Relationship Manager. This experience provided me with hands-on exposure to managing client relationships in a dynamic and tech-driven industry. I contributed significantly to enhancing customer satisfaction and optimizing service delivery processes.
SECURED TECHNOLOGIES -Vizag
Secured Technologies specializes in advanced security surveillance and IT solutions, offering CCTVs, biometrics, intercom systems, and comprehensive IT services. With a customer-centric approach, we aim to enhance security and operational efficiency for businesses and residences.
Mission:
To provide innovative security and IT solutions with exceptional service, ensuring client satisfaction and safety.
Vision:
To become the most trusted provider of security and IT solutions, recognized for reliability and a customer-first approach.
Products and Services:Security Solutions: Advanced CCTVs, biometrics, intercoms, and video door phones.
IT Services: System maintenance, software development, and hardware solutions.
Digital Services: Digital marketing, web development, and graphic designing.
Strategic Partnerships:
Collaborates with brands like Hikvision, CP Plus, ZKT Eco, and more to ensure quality solutions.
Esteemed Clients:
Trusted by leading names like Naval Dockyard Vizag, Amul, Jockey, Kushi Shopping Mall, and Hotel Ramachandra Inn.
internship-2
internship description
DURATION
10-May-2024 TO 10-July-2024
ROLE
Marketing intern
INDUSTRY
Finance & Marketing
As a Marketing Intern, I develop strategies to attract clients, manage campaigns, and strengthen the brand, gaining valuable insights from industry experts while delivering impactful solutions.
AGILE CAPITAL SERVICES - New Delhi
Agile Capital Services (ACS) specializes in wealth management, offering personalized financial solutions to HNIs and ultra-HNIs. The firm also provides recruitment, taxation, skill development, and investment advisory services to help clients achieve their financial and career goals.
Mission: Deliver transparent wealth management and inspire career growth.
Vision: Be the trusted partner in wealth and recruitment services.
Services:Wealth Management: Tailored portfolio solutions.
Recruitment: Matching talent with opportunities.
Taxation: Simplified financial planning.
Skill Development: Career growth and financial literacy.
Investment Advisory: Guidance on stocks, mutual funds, real estate, and more.
my project
- TITLE: customer realationship managment(CRM)
Project Objective
To analyze, design, and implement strategies to improve customer engagement, satisfaction, and loyalty through an effective Customer Relationship Management (CRM) system at Secured Technologies.
Project Description
During my internship at Secured Technologies, I undertook a project focused on Customer Relationship Management to enhance the company’s ability to connect with and retain its customers. This project involved understanding the current CRM processes, identifying gaps, and proposing strategies for improvement. It also required me to explore tools and techniques for better customer data management and service delivery.
roles
- 1. Act as a bridge between the company and its customers.
- 2.Serve as the primary point of contact for clients.
- 3. Represent the company’s customer-centric values and vision.
- 4. Build and maintain long-term relationships with customers.
- 5. Advocate for customer needs within the organization.
responsibilities
- 1. Identify customer needs and provide tailored solutions.
- 2. Resolve customer complaints and ensure timely support.
- 3. Collaborate with internal teams to deliver seamless service.
- 4.Monitor customer satisfaction and implement feedback-driven improvements.
- 5. Maintain and update customer interaction data in CRM systems.
communication
problem solving
leadership
