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Marketing Strategy Meets Operational Efficiency
I am a skilled professional with expertise in Customer Relationship Management (CRM) and Strategic Marketing Leadership, dedicated to enhancing customer engagement, satisfaction, and loyalty through innovative CRM solutions. My specialization includes process improvement, customer data management, market research, and digital marketing. I excel in utilizing CRM systems and data-driven decision-making to drive business transformation, ensuring personalized and impactful customer interactions that contribute to operational efficiency and brand growth.
On social networks
Academics
2023-2025
PGDM Marketing&operations
IIAM, Visakhapatnam
2019-2022
Graduation B.Sc Statistics & computer science
SRI G.C.S.R. degree college Rajam, Srikakulam dist
2017-2019
Intermediate
Sri Chaitanya Junior College,Rajam, Srikakulam dist
2016-2017
Schooling
Palakonda, Srikakulam Dist
My Advantage
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internships
internship description
DURATION
22-June-24 TO 08-aug-24
ROLE
Customer relationship management
INDUSTRY
information technology
MY ROLE DESCRIPTION
During my internship at Secured Technologies, a leading provider of security surveillance systems and IT solutions, I held the role of a Customer Relationship Manager. This experience provided me with hands-on exposure to managing client relationships in a dynamic and tech-driven industry. I contributed significantly to enhancing customer satisfaction and optimizing service delivery processes.
SECURED TECHNOLOGIES -Vizag
At Secured Technologies, we specialize in providing cutting-edge security surveillance and IT solutions, including CCTVs, biometrics, intercom systems, and IT services. Our commitment to customer engagement ensures we deliver exceptional solutions that meet the specific needs of our clients, whether in residential or business environments.
Mission:
To provide innovative security and IT solutions with exceptional service, ensuring client satisfaction and safety.
Vision:
To become the most trusted provider of security and IT solutions, recognized for reliability and a customer-first approach.
Products and Services:Security Solutions: Advanced CCTVs, biometrics, intercoms, and video door phones.
IT Services: System maintenance, software development, and hardware solutions.
Digital Services: Digital marketing, web development, and graphic designing.
Strategic Partnerships:
Collaborates with brands like Hikvision, CP Plus, ZKT Eco, and more to ensure quality solutions.
Esteemed Clients:
Trusted by leading names like Naval Dockyard Vizag, Amul, Jockey, Kushi Shopping Mall, and Hotel Ramachandra Inn.
internship description
DURATION
10-May-2024 TO 10-July-2024
ROLE
Marketing intern
INDUSTRY
Finance & Marketing
MY ROLE DESCRIPTION
As a Marketing Intern at Agile Capital Services (ACS), I focused on building and implementing strategies that not only attracted new clients but also improved client engagement and retention. ACS provides wealth management, investment advisory, and financial solutions, with a strong emphasis on personalized service and client satisfaction.
AGILE CAPITAL SERVICES - New Delhi
Agile Capital Services (ACS) specializes in wealth management, offering personalized financial solutions to HNIs and ultra-HNIs. The firm also provides recruitment, taxation, skill development, and investment advisory services to help clients achieve their financial and career goals.
Mission: Deliver transparent wealth management and inspire career growth.
Vision: Be the trusted partner in wealth and recruitment services.
Services:Wealth Management: Tailored portfolio solutions.
Recruitment: Matching talent with opportunities.
Taxation: Simplified financial planning.
Skill Development: Career growth and financial literacy.
Investment Advisory: Guidance on stocks, mutual funds, real estate, and more.
my project
- TITLE: customer realationship managment(CRM)
Project Objective
To analyze, design, and implement strategies to improve customer engagement, satisfaction, and loyalty through an effective Customer Relationship Management (CRM) system at Secured Technologies.
Project Description
During my internship at Secured Technologies, I undertook a project focused on Customer Relationship Management to enhance the company’s ability to connect with and retain its customers. This project involved understanding the current CRM processes, identifying gaps, and proposing strategies for improvement. It also required me to explore tools and techniques for better customer data management and service delivery.
roles
- 1. Act as a bridge between the company and its customers.
- 2.Serve as the primary point of contact for clients.
- 3. Represent the company’s customer-centric values and vision.
- 4. Build and maintain long-term relationships with customers.
- 5. Advocate for customer needs within the organization.
responsibilities
- 1. Identify customer needs and provide tailored solutions.
- 2. Resolve customer complaints and ensure timely support.
- 3. Collaborate with internal teams to deliver seamless service.
- 4.Monitor customer satisfaction and implement feedback-driven improvements.
- 5. Maintain and update customer interaction data in CRM systems.
My Skills
communication
problem solving
leadership
adaptability
Testimonial
proud
stories
I am pleased to recommend Mr. Aravind, a dedicated and hardworking student from the 37th Batch of IIAM B-School, Visakhapatnam. Over the past three years, I have witnessed his excellent communication, interpersonal, and leadership skills. Mr. Aravind consistently demonstrates teamwork and discipline in both academics and extracurricular activities. As a student convenor, he effectively managed a team of over seventy students, showcasing remarkable leadership. He is an industrious individual with a warm personality, always prepared and eager to learn. His commitment and contributions make him a valuable asset to any organization.
Dr.T Hymavathi
MY
BLOGS
Building a Strong Brand…
In today’s fast-paced and ever-evolving business world, brand building has…
Excited to Start
my Marketing Journey
I’m passionate about creating impactful marketing strategies and driving results. Ready to bring creativity and expertise to your team. Let’s connect and collaborate!
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Contact Info
aravindjarjapu30@gmail.com